Job Description

JOB SUMMARY

The Dispatcher is responsible for fielding phone calls to ensure the right service technician is dispatched to the right customer at the right time.

DUTIES & RESPONSIBILITIES

• Receive, coordinate, and disseminate calls for HVAC, Plumbing, Electrical, and Sewer departments.
• Prioritize incoming calls, determine type of response needed, and dispatch accordingly.
• Obtain complete and accurate information.
• Communicate clearly both verbally and in writing to receive and convey instructions to perform the duties of the job being dispatched.
• Communicate with co-workers, other departments, and the public to obtain or provide information.
• Provide quality customer service to internal and external customers.
• Demonstrate interpersonal skills in interactions with coworkers, supervisor, and technicians.
• Maintain computer logs and records.
• This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned.

COMPETENCIES FOR SUCCESS

• Communication
• Customer Focus
• Dependability/Productivity
• Interpersonal Skills
• Organization Skills
• Quality
• Results Orientation
• Problem Solving
• Decision Making

REQUIRED SKLLS & ABILITIES

• Strong communication skills and ability to collaborate effectively.
• Continuously demonstrates empathy and positive attitude.
• Works well in high stress situations.
• Results driven self-starter who takes initiative, recommends solutions, and demonstrates high level of professionalism.
• Ability to de-escalate and provide solutions to customers before escalating to next management tier.
• Attention to detail and accuracy.
• Exceptional time management skills.

EDUCATION & EXPERIENCE

• HVAC industry experience.
• Service Titan software experience preferred.

PHYSICAL DEMANDS

• Must be physically able to lift, lower, push, and pull objects of up to 25 lbs. unassisted.
• Ability to stand, walk, climb, bend, stoop, and crouch for extended periods of time.

WORK ENVIRONMENT & CONDITIONS

• Office environment.

WORK SCHEDULE

• Shifts generally consist of work Mondays through Fridays between 7AM and 6:30PM, occasional weekend hours may be required at peak times.

REMOTE WORK ELIGIBILITY

• Not Eligible

Job Tags

Work at office, Monday to Friday, Shift work,

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