Job Description

Job Description

Job Description

Our Front Desk-Medical Receptionist will be responsible for the efficiency, accuracy and professionalism of the front desk of Main Line Fertility Center (MLFC). Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries

Hours: Monday - Friday, 700am to 330pm. Weekends Required (every 5th to 6th weekend, 4 hours each day, Saturday and Sunday, day-off during the following week) The primary location for this position is our main office location at Bryn Mawr. However, occasional travel to cover satellite locations may be required occasionally.

Essential Responsibilities:

• Demonstrates 100% commitment to exemplary customer service that results in a positive, seamless patient experience.
• Works collaboratively with physicians, clinical team members and other MLFC employees, provides information and assistance to clinic patients.
• Complies with applicable regulations and laws, adheres to the policies, procedures and rules of MLFC, follows front desk protocols and standard operating procedures, and complies with all safety policies.
• Schedules and coordinates all types of patient appointments accurately using our EMR and billing systems concurrently.
• Responds professionally and timely to phone and email correspondence from patients and MLFC staff.
• Maintains and updates current information on physicians’, coordinators’, nurses’ and other specialists’ schedules, ensuring that patients are scheduled properly.
• Provides timely and accurate information to patients regarding future appointments and scheduled procedures.
• Escorts patients to appointments as required.
• Collects payments in accordance with MLFC policies.

Required Education/Experience:

• High School Diploma or equivalent ; Bachelor’s degree preferred
• Minimum of one year of administrative medical office experience required
• Experience with Electronic Medical Record (EMR) system strongly preferred

Why You'll Love Working Here – Our Amazing Benefits:
???? Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE or low-cost employee only healthcare coverage option is also available.
????️‍????️‍????️‍???? Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
???? Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
???? Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
???? Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
???? Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
???? Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
???? Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!
???? Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
???? Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.
???? Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
???? Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.

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