Job Description

Ecommerce Manager

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We are the national, industry-leading master distribution arm of Ferguson Enterprises specializing in kitchen, bath, and plumbing products. We service some of the nation's largest Retailers, eCommerce sites, and Wholesale Showroom chains. We distinguish ourselves through unparalleled service, acting as a true Distributor-Partner to its customers, not just a warehouse of products. Our culture is nimble, lean, and data driven. We work hard, celebrate wins, and strive to grow market share rapidly. We are constantly looking to grow the caliber of our team, so we encourage future leaders to connect with us.

About the Position

As an Ecommerce Manager, you will be responsible for driving sales and profitability for strategic accounts. You will be accountable for building and maintaining relationships with key decision makers externally and internally. You will own day-to-day account management and identify processes to improve, opportunities to run our business more effectively, and ways to serve your accounts better. We provide all the runway you need to execute on these findings. The successful Ecommerce Manager will thrive with an entrepreneurial spirit, strong analytical skills, and proclivities for hard work, critical thinking, and creativity.

You Will:

• Build and maintain trusted and influential relationships with internal and external stakeholders.
• Serve as the primary point of contact for strategic accounts, overseeing daily communication and relationship development to drive mutual success.
• Responsible for analyzing sales, profitability, and customer KPIs to uncover opportunities and execute timely actions that support growth.
• Manage a diverse product assortment specific to the customer's strategic outlook.
• Conduct pricing analysis for products, brands, and customers.
• Manage and maintain product content across key strategic eCommerce channels to ensure accuracy, consistency, and alignment with brand standards.
• Collaborate and drive communication with cross-functional teams.

You Have:

• Bachelor's Degree in Business Administration or a related field.
• Proficient with Microsoft Excel. (Pivots and VLOOKUPs)
• Experience with eCommerce customers and platforms, including Channel Advisor/Rithum
• A strong understanding of 3P and 1P eCommerce relationships
• A burning desire to win and relentlessly pursue excellence.
• A coachable, hungry attitude primed for growth.
• Multi-tasking capabilities and a desire to work in a fast-paced environment.
• An analytical, detail-oriented personality with an ability to think creatively.
• Strong interpersonal skills for working with customers, vendors, and team members.

You'll Get:

• Competitive salary, as well as health, dental and vision benefits.
• A 401k plan that matches your contributions.
• Generous vacation and holiday schedule.
• A seat on an energetic team that collaborates and pushes each other to be better.
• Endless potential for growth.
• Celebration events for team and company successes throughout the year.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range: $4,799.70 - $7,791.30

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

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